This policy covers all orders shipped via HOMEGLOWSOFT’s standard shipping methods. We manage order processing and transit responsibility — here’s exactly what that means.
What We Control
HOMEGLOWSOFT handles order verification, quality inspection, and secure packaging before dispatch. We process every order within
3 to 7 business days. Once dispatched, your package enters transit under standard shipping methods provided by our logistics partners. For those shipments, HOMEGLOWSOFT retains full accountability from handoff at our fulfillment center through final delivery.
What Affects Delivery (But Isn’t Our Direct Control)
Transit time — typically
14 to 30 business days — depends on external factors beyond HOMEGLOWSOFT’s operational scope. These include public holidays, local customs processes, severe weather, and carrier network capacity. While we coordinate closely with carriers, these variables are managed by third parties or governed by regional conditions. HOMEGLOWSOFT does not control or guarantee timelines affected by them.
What Happens If Something Goes Wrong
If your package is
lost,
damaged, or
significantly delayed, HOMEGLOWSOFT covers resolution — but only for orders shipped using our standard shipping methods. That includes replacement, reshipment, or refund at our discretion. If you select an alternative shipping method outside HOMEGLOWSOFT’s standard options, you assume full responsibility for transit outcomes, including loss, damage, or delay.
How to Get Help
Contact
cs@homeglowsoft.com with your order number and a clear description of the issue — whether it concerns order status, destination eligibility, or a transit problem. We’ll act within 24 business hours.
