FAQS

This guide helps you resolve common order situations — from tracking to returns — quickly and correctly.

Tracking Your Order

We send a shipping confirmation email with a live tracking link as soon as your order is dispatched. You can use that link to monitor delivery status in real time.

Fixing a Shipping Address

We can update your address only if your order hasn’t been processed or handed to the carrier yet. Once dispatched, no changes are possible.

Starting a Return

Returns are accepted only for items in original condition, unused, with all tags attached — and not marked as clearance sale items. We do not offer direct exchanges.

Reporting Damaged or Wrong Items

If you receive a faulty or incorrect item, contact us within 30 days of receipt. Include:

• Your order number
• The product name or code
• Clear photos showing the issue

Applying a Discount Code After Checkout

If a valid discount code wasn’t applied at checkout, submit your order number and the code to us. We’ll review it case by case and assist where possible.

Checking Stock Availability

Popular items are frequently restocked. Restock notifications are available directly on each product page — just sign up to be alerted when they’re back. Still need help? Contact cs@homeglowsoft.com with your order number — we’ll respond within one business day.