Within 14 days of delivery, we’ll make it right — whether it’s a mistake on our end or a change on yours.
Order Didn’t Go As Planned?
If you need to cancel your order, we can help — but only if it hasn’t entered production or been dispatched yet. Once your order is in transit, cancellation is no longer possible. If your request meets those conditions, we issue a full refund immediately upon confirmation.
Your Item Arrived Damaged or Wrong
When something arrives broken, incomplete, or different from what you ordered, we cover the full cost of return shipping. Contact cs@homeglowsoft.com first — we’ll send you the correct return address and instructions. Never ship returns directly to a manufacturer; doing so risks delays or loss. After we receive and inspect the package, we process your refund to your original payment method. No restocking fees apply, and only one shipping charge is ever assessed per return.
You Changed Your Mind
Returns for preference-based reasons are accepted within 14 days of delivery. To qualify, items must be unused, in original packaging, and accompanied by valid proof of purchase. You’re responsible for return shipping costs in these cases — choose any carrier you prefer. We still cover inspection, processing, and refund — with no restocking fees and no duplicate shipping charges.
What Happens After You Return
We confirm receipt of your return package within 2 business days. Within 1 business day after that, we complete inspection and either approve your refund or contact you with questions. Approved refunds go straight back to your original payment method — and appear in your account within 7 business days, subject only to your bank or card issuer’s processing timeline.
Still Waiting for Your Refund?
If your refund hasn’t posted within 7 business days of our approval notice, check with your financial institution first — delays beyond our control sometimes occur during final posting. If your bank confirms no pending credit, email cs@homeglowsoft.com with your order number and return tracking ID. We’ll investigate and respond within 1 business day.
